Vale Technology respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and how we look after it.
Information we collect
When you contact us or request a quote, we collect the details you provide: your name, company, email address, phone number and the contents of your message. If we provide services to you, we may also process billing information and technical details needed to deliver those services.
How we use it
- To respond to enquiries and provide quotes
- To deliver and support the services you engage us for
- To invoice and maintain business records
- To comply with legal obligations
We do not sell your personal information, and we do not send marketing communications without your consent.
Sharing and storage
Your information is stored securely and only shared with third parties where necessary to deliver our services (for example, domain registrars or hosting providers) or where the law requires it. We keep personal information only as long as needed for the purposes above.
Cookies and analytics
Our website uses only the cookies necessary for it to function, and basic analytics to understand how the site is used. No analytics data is used to identify you personally.
Your rights
Under POPIA you may request access to, correction of, or deletion of your personal information at any time. You may also object to processing or lodge a complaint with the Information Regulator of South Africa.
Contact
Questions about this policy or your information? Email us at technology@valegroup.co.za or call 087 654 2714.